Refund & Cancellation Policy

Last Updated: March 2026

Kairosinfra, the unit of S4Fortune Consulting LLP provides specialized, time-critical technical due diligence and AI auditing services. Because our services involve immediate allocation of senior engineering resources and proprietary forensic analysis, we adhere to the following policy:

1. Cancellation Policy
Before Service Commencement: A client may cancel an engagement at any time before “Data Ingestion” (Phase 0) or “Technical Access” (Phase 1) has been granted. A refund will be issued after deducting a 5% administrative and payment processing fee.

After Service Commencement: Once the forensic team has initiated the audit, ingested documentation, or accessed code repositories, the service is considered “In-Progress.” Cancellations at this stage are not eligible for a refund, as the professional labor and specialized resources have already been utilized.

2. Refund Eligibility
Service Outcome: As an independent auditing firm, we deliver objective technical verdicts. We do not offer refunds based on the outcome of an audit (e.g., a “Walk Away” verdict). Our fee covers the forensic process and professional opinion, regardless of whether it supports the client’s investment thesis.

Duplicate Transactions: In the event of a technical error resulting in a duplicate charge, the duplicate amount will be refunded in full.

Service Failure: If Kairos Infra is unable to deliver the “Verdict Memo” within the agreed-upon extended window due to internal technical failure (and not due to lack of target company cooperation), a partial or full refund may be considered at the management’s discretion.

3. Non-Refundable Items
Fees paid for completed Phase 0 “Authenticity Screens.”

Any third-party statutory fees or cloud egress costs incurred during a Phase 1 Deep-Tissue Audit.

Retainer fees for Phase 2 Portfolio Monitoring once the billing cycle has commenced.

4. Refund Process & Timeline (As per RBI 2026 Guidelines)
Requesting a Refund: All requests must be sent to contact@kairosinfra.com with the Subject Line: “Refund Request – [Invoice Number].”

Method of Reversal: As per PayU and banking regulations, all refunds will be credited back only to the original source of payment (Credit Card, Debit Card, or Net Banking account). We do not issue refunds via cash or check.

Timeline: Once approved, the refund is initiated immediately. It typically takes 5–7 working days (and up to 21 days for certain government banks) for the amount to reflect in your statement.

5. Contact for Grievances
S4Fortune Consulting LLP Attn: Grievance Officer Email: contact at kairosinfra dot com